All products must be returned to us unused and with all Max Mara tags, if any, still attached and in the same condition as received, in their original box and packaging, along with the original tax invoice within 14 days of the date of purchase of your order.

Returns that are damaged or soiled may not be accepted and may be returned to you.

Online Exchange: Online Exchange is currently not available. You can return the products for free and make a new purchase. All returns should be done through our customer service agents.
In Store Exchange: In Store Exchange is currently not available. All returns should be done through our customer service agents.

You have 14 days after receiving the order to request a return.

You may return the product(s) to us by getting in touch with our customer service who will be happy to serve you in this process:

Our customer care agents will arrange for a free pick up via our partner courier service.

Please be sure to protect the products by placing the items in the original box

Once we have received and inspected the returned product(s) and approved the return by email to you, we will refund the price paid by you for the product(s), with the exception of applicable taxes or import duties.

Returns that are damaged or soiled may not be accepted and may be returned to you.

You have 14 days after receiving the order to request a return.

By calling or emailing our Customer Care Agents, you can return an item even without being registered.

Once we have received and inspected the returned product(s) and approved the return by email to you, we will refund the price paid by you for the product(s), with the exception of applicable taxes or import duties.

Returns that are damaged or soiled may not be accepted and may be returned to you.

If you receive a wrong product, or a product received by you is damaged or defective, please call our Customer service or you can send an email in order for them to start the return process. Our Customer Care will contact you to assist you with your return request within two (2) business days.

If you paid by credit/debit card/Tabby, we will process the refund by crediting the same credit/debit card used when the order was placed. Please note that refunds can take up to ten (10) business days to show on your account due to varying processing times between payment providers;

If payment was done by Cash, we will request your bank details so we can proceed with a direct bank transfer - No cash can be given back.